PRODUCT REVIEW MONITORING

Competitor Monitor offers a service which meets the needs of manufacturers who want to understand customer perception of the products they distribute.

We track online review ratings ratings across your product range and correlate results to retail pricing data. Giving you a real-time insight into the impact reviews have on distribution pricing and allowing you to fix product issues, change pricing strategy or manage perception with recovery communication.

The service integrates with our pricing application and provides a portal to easily track and analyse any reviews found for your products.

SERVICE BENEFITS

• Real-time tracking of product reviews ensures you always understand customer perception
• Analyse sentiment and correlation measured between price and review rating
• Zone in on problem products that appear to get negative reviews
• Monitor competitor product reviews and compare to your own and take advantage

HOW IT WORKS

• Identify the review sites that matter and we monitor past and future reviews
• All reviews are accessible within your Competitor Monitor account
• New reviews are instantly added to the dashboard and you also receive alerts
• Filter by rating to compare improvements in reviews over time
• Easily switch between looking at reviews to analysing price for that product
• One-click export of your data at any time
• Daily and monthly reports delivered direct to your inbox