Frequently asked questions

Competitor Monitor is a price monitoring service which automates the process of tracking competitor pricing, promotions and new product lines. We provide you with actionable information so you can spot opportunities and take action, ultimately allowing you to remain competitive in the market.

Both manufacturers and retailers. Whether you operate an eCommerce store and want to get an idea of where you are priced in relation to the rest of the market, or are a manufacturer that wants to keep track of your dealers, Competitor Monitor could help you.

If your customers are comparing prices, so should you.

Having the ability to act quickly if any unpredictable competitor price changes occur is a significant competitive advantage. By using our software, you will also have greater visibility into price evolution over time and a more thorough understanding of how to develop and improve your pricing strategy.

Competitor Monitor is a fully automated service which reduces the amount of time your team has to spend manually tracking competitor prices and gives them more time to focus on other important tasks within the business.

Software installation isn't required as the application is fully operated via web browser.

Yes, we've focused on making the tool as user-friendly as possible.

You will be assigned an Account Manager who will organise training sessions to ensure that you and your team are confident and have a full understanding of how to use the application, as well as providing ongoing telephone and email support.

As our service is custom-built to your requirements, set-up times can vary. However our main aim is to get you up and running as soon as possible.

Each case is often very different and our pricing model much depends on your own requirements i.e. amount of products to be monitored/number of competitor websites.

We offer an extremely competitive price package - click here to contact us if you would like one of our sales team to put together a quotation based on your business requirements.

As many as you need. We want you to benefit from using our service as much as possible, therefore it's important you choose the amount that's right for you.

As long as your competitor has an online eCommerce website that displays the prices of their products, then we can monitor them for you, regardless of the industry.

Yes. We can gather results in any currency, including currencies that are different to the one you are trading in. Currency conversions can also be applied if required.

We provide full maintenance to every client, regardless of how long you've used our service. If any changes are made to competitor sites, we will know about it right away and set the monitoring agent up on the new site within a matter of hours.

Price changes are updated daily. In certain markets and industries, price changes can happen much more frequently - we have the ability to run our price update more regularly if required.

We operate a discreet service that does not interfere in any way with your competitor websites. We simply take information that is freely and publicly available and analyse this for you.

Just request a demo, fill in a contact form or give us a call:

UK (+44) (0)330 122 8000
USA (+1) (0)844 492 3252

One of our sales team will then guide you through the next steps.

The General Data Protection Regulations (GDPR) is UK legislation based on a Europe-wide strengthening of the Data Protection Acts. The GDPR creates enhanced protections for personal data and further restricts the unlimited use of this by any business. Although this act originates in European law, any business wishing to work within Europe or with European citizens must also comply.

The GDPR is designed to give individuals more control over the use of their personal data and encourage more ethical and open ways of collecting, processing, storing, protecting and the sharing of personal data.

Yes – here at Competitor Monitor we do use and store a very limited amount of your personal data, this is for communication and account admiration purposes only. The only personal data we hold are your work email addresses and phone number and the details of any card or bank account used to make payments to us and we only store those details for as long as we need to.

Yes – you can access this in our Privacy Policy

Yes, this is called a subject access request. You can do this at any time and you can find more information on doing this in section 7 of our privacy policy which is found here

Yes, however this is limited only to certain functions that we outsource to, for example providers of payment administration and marketing and communications services who we trust. The list of third party providers we currently use is set out in our Privacy Policy. We take data protection very seriously and will only work with other companies which are bound by the GDPR. We will never routinely sell your details to third parties.